Smokeless Fuels | Frequently Asked Questions

Delivery companies do not currently offer a service that collects the pallet, therefore, we ask that you can use / recycle or dispose of the pallet. One way of using the wooden pallet, is to use it as kindling.

Most likely, as we deliver to near all of the UK. A really quick way to find out is by following the steps listed:

• Choose the product you would like to order. 
• Click 'Add to Bag'
• Click the button 'Check Delivery Charges' (a box will load)
• Simply enter your postcode into the box that has popped up

If we provide you with a delivery method then we most likely deliver to your property. To see our guidelines on where we can and cannot deliver to, please visit our quick to read guide on How We Deliver

We send you the receipt and T&C's within a minute or so of making the purchase. To do so we need a valid email address when you're completing the order either by phone or by email.

If you have a query on the information on your receipt and or you would like to change the information entered, please contact our Customer Service team.

This is really to find out - some postcodes cost more than others and therefore we may have to charge a small delivery fee.

An easy way to find this out, would be to follow the steps below:

• Choose the product you would like to order. 
• Click 'Add to Bag'
• Click the button 'Check Delivery Charges' (a box will load)
• Simply enter your postcode into the box that has popped up

This will present any delivery charges, for delivery to your address.

The best way to store fuels is away from your house in a dry place, that will shelter the product from the elements. For logs, we do have a log store available which will help in keeping your logs organised, ready to use. Whilst the log store will keep the goods organised, we still advise storing this in a dry place. 

We deliver using an 18 tonne curtain sided vehicle, using a manual pallet truck and tail lift (not a hi-ab / crane). We need a flat and hardstanding surface to offloading onto. If there is a gradient of any sort, we may struggle to offload the goods. Please view our How We Deliver page to see more information on what we can and cannot deliver to.

We encourage the change to smokeless fuels, as it's far cleaner in comparison to traditional house coal. We have created a catalogue with Smokeless Fuels, which can be used in Smoke Control Areas. Any products outside of this catalogue, are not to be used in Smoke Control Areas. 

Yes, you can. We will always try to deliver on the most convenient day for you. We have a calendar online that can be used to select the preferred date. There may be a small delivery charge to your postcode, which will be visible before you continue to the checkout. 

For Standard Deliveries, please choose a date between Monday - Friday, and allow a day processing time (excluding weekends). If you would like to choose a Saturday Delivery, please choose the Saturday AM option at checkout, if presented.

As of right now, the only time frame the delivering depots offer is an AM upgrade, which guarantees delivery between 9am - 1pm. This can be arranged over the phone, with one of our Customer Service team.

The AM delivery slot is subject to availability and throughout the year, the cost may vary. Please speak to our team, to book this. 

The price online is our absolute best price. We strive to save you as much money as possible, and price are products in accordance.