Smokeless fuel: frequently asked questions
Quick answers about choosing, ordering and receiving fuel from Fuels4Less.
Do you sell traditional house coal?
No. Our coal-style fuel range consists of smokeless fuels, including ovals and briquettes. Browse the current range.
Which fuel should I use?
Check your appliance manufacturer's instructions and the exact product specification. Read our fuel-choice guide for the current options.
What pack sizes are available?
Bag weights and quantities vary by product. Choose the pack option on the product page and check the total weight and price before adding it to your basket.
Can I use smokeless fuel in a wood burner?
Only if your appliance manufacturer permits that fuel. A wood-only appliance is not the same as a multi-fuel stove.
What if I live in a smoke control area?
Check both the exact fuel and your appliance against the rules for your location. See our smoke-control guide.
How is my order delivered?
Fuel orders use palletised delivery services. You need suitable vehicle access and a firm, level unloading point. Read the delivery guide before buying.
Are delivery charges included?
Check the product information and the delivery options shown for your address at checkout. Do not assume the same delivery charge applies to every order or postcode.
Can I choose a date or time slot?
Available services vary. Check the options shown at checkout or contact us before ordering if you need a particular arrangement.
How should I store my fuel?
Follow the packaging instructions. Keep fuel dry, secure and away from ignition sources. Store firelighters according to their label.
How do I track an order or ask for help?
Use My account or contact us with your order number. For returns or an order problem, see the terms and conditions and contact our team.